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Shipping and Preorder FAQ

 
 
Thank you for shopping with us (or considering doing so).

For all webshop inquiries please email mailorder [at] [site URL].

You can of course check out as a guest, but we do encourage you to create an account. Needless to say, we do not share your information in any way, shape or form. But we do from time to time provide special offers to customers in our account database, including offers that might be country-specific or artist/genre-based. These offers can be pretty cool and worthwhile, but they are not being rolled out fast and furious – you’d be getting the occasional email from us, maybe every couple of months or so…

ALL ORDERS ARE CHARGED IN CANADIAN DOLLARS (CAD).

YOUR CREDIT CARD PROVIDER AND/OR PAYPAL WILL CONVERT TO YOUR DOMESTIC CURRENCY USING THEIR OWN EXCHANGE RATE.

Currency conversion rates in our web shop are for information purposes only, using the spot rates on openexchangerates.org. Actual conversion from CAD to your domestic currency will be at the rate provided by your own financial institution or payment system (usually 2-5% above spot rates).

ALL ORDERS ARE ASSEMBLED BY CONSTELLATION IN MONTRÉAL CANADA.

US ORDERS ARE SENT VIA MEDIA MAIL FROM NEW YORK STATE.
ALL INTERNATIONAL ORDERS SHIP VIA PRIORITY AIR MAIL FROM MONTRÉAL.

Unfortunately we cannot ship by surface mail – this service is too unreliable, with overseas packages taking as long as 3-4 months to arrive, and often disappearing altogether, with no recourse. Sad but true.

Shipping is not included in product prices unless otherwise stated.

We provide you with shipping quotes at two different stages in your cart prior to checkout. We also strive to advise you on how to “order smart” to get the most bang for you buck based on weight-based shipping categories (see more below).

Your order should arrive within 8-14 business days for most international destinations.

Our direct mail-order has been running smoothly for over 20 years with tens of thousands of happy and satisfied customers – problems and issues are extremely rare, but please do take note of the following:

If your package has not arrived within a reasonable amount of time, please contact your local postal office before contacting us. In almost all cases, the delay is due to your package being held by your post office and awaiting pick-up. Postal services will always claim they sent a notice to the recipient’s mail box. Whether they did or not is impossible to prove and pointless to argue!

We are not responsible for taxes and/or duties levied by governments outside Canada – however our shipping documentation is always filled out to the best of our ability to ensure that such charges will be minimal or non-existent.

Many international postal services also charge the sender (that’s us!) the same rate to return a package as to send it. When this happens, we will have spent on postage alone 100% or more of what you paid for the order. So again, PLEASE check with your local post office within 2-3 weeks of placing your order if you have not received it. THANK YOU!

 
 
 
PREORDERS

Unless otherwise noted, orders that contain preorder items will be shipped in full on the date when the last preorder item is being released. If your cart includes a mix of currently available and preorder items and you want the currently available item(s) to be shipped immediately, please place separate orders for the already available items and the preorder items.

 
 
ORDER SMART

Shipping is calculated by weight and all products have been accurately weighed so that you can get the most out of your order.

Shipping rates and total shipment weight will appear in your shopping cart BEFORE you check out so that you can see the exact weight of your order and its shipping cost.

Vinyl orders require the addition of 150g to account for the weight of the cardboard mailer. In the cart, click “I am ordering vinyl” to make sure this is added to the overall weight calculation.

 
Priority Air Mail shipping rates from Canada are set by Canada Post at the following weight categories. US orders are sent by media mail. Prices are displayed in CAD and accurate as of November 2019.

 

 

Based on these fixed weight/rate tables for international shipments, the following rules generally apply:

The majority of our fully-packaged single 180gLP releases weigh approximately 350g; this means that with a cardboard mailer this package would fit in the 251-500g range, and cost $20.55 CAD (approximately €14) to ship to Europe.

In some instances, where an album has particularly heavy packaging or in the case of double LP albums, the weight will exceed 350g and thus necessarily end up in the 501g-1000g range once the cardboard mailer has been factored in. This will cost $40.28 CAD (approximately €27) to ship to Europe. In these cases, you can add at least another LP to your order without raising the shipping costs.

In some cases with our pre-2003 LP releases (CST003 – CST025) which were pressed on standard weight vinyl, it is possible to order 3 LPs for under 1000g.

Paying close attention to the total weight in your cart, you can often add additional items to your order without increasing the postage cost.

SOME EXAMPLES:

A. 3-4 ALBUMS

3 x 180gLP = 1050g
1 x LP mailer = 150g
TOTAL OF 3 LPs = 1200g
SHIPPING TO EUROPE = $50.42 CAD (approximately €33)

3 x 180gLP = 1050g
1 x Regular LP = 250g
1 x LP mailer = 150g
TOTAL OF 4 LPs = 1450g
SHIPPING TO EUROPE = $50.42 CAD (approximately €33)

In both of these cases the shipping would remain the same.

 
B. 4-6 ALBUMS

4 x 180g LP = 1400g
1 x LP mailer = 150g
TOTAL OF 4 LPs = 1550g
SHIPPING TO EUROPE = $60.55 CAD (approximately €40)

5 x 180g LP = 1750g
1 x LP mailer = 150g
TOTAL OF 5 LPs = 1900g
SHIPPING TO EUROPE = $60.55 CAD (approximately €40)

3 x 180g LP = 1050g
3 x Regular LP = 750g
1 x LP mailer = 150g
TOTAL OF 6 LPs = 1950g
SHIPPING TO EUROPE = $60.55 CAD (approximately €40)

In all of three of these cases, the shipping cost to Europe would remain the same.

 
Large orders (i.e. in excess of 2kg) have lower incremental shipping cost increases by weight. Once your order exceeds 2kg it is not so important to check the weight increments. However there is a big shipping cost difference between an order that weighs 2.00kg and an order that weighs 2.001kg!

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Showing prices in CAD