Shipping and Preorder FAQ
Thank you for shopping with us (or considering doing so). For all webshop inquiries please email mailorder [at] [site URL].
When you create an account in our shop, your information is secure and we do not share it in any way, shape or form. Our webstore uses Shopify.
We do from time to time provide special offers to customers with store accounts, based on order history and/or location. These offers can be pretty cool and worthwhile. We do not market to our customers aggressively – you’d be getting the occasional email from us, maybe every month or so.
All orders are charged in your currency of choice, changeable in the upper right corner of the screen.
ALL ORDERS ARE ASSEMBLED BY CONSTELLATION IN MONTRÉAL CANADA.
USA ORDERS ARE PACKED IN MONTREAL AND RECEIVE A USPS TRACKING NUMBER IN MONTREAL. THEY THEN TRAVEL IN BULK TO UPSTATE NEW YORK AND ENTER THE USPS SYSTEM. WE SHIP VIA MEDIA MAIL. USPS DOES NOT NECESSARILY SCAN AS A PACKAGE ENTERS THE SYSTEM, BUT MAY WAIT UNTIL IT IS CLOSER TO ITS DESTINATION.
INTERNATIONAL ORDERS SHIP VIA USPS OR DHL, AS TRACKING IS NOT AVAILABLE THROUGH CANADA POST.
Shipping is not included in product prices unless otherwise clearly stated.
When you proceed to check-out, you will see exact shipping amounts and may see several shipping options. USA orders can benefit from very economical USPS Media Mail rates. International orders will see USPS Air Mail rates alongside DHL Express rates – we use both services and they are both Air Mail. DHL rates are generally best for any order weighing 1kg (2lbs) or more – i.e. 3 vinyl LPs or more. We do not ship by international surface mail – this service is too unreliable, with overseas packages taking as long as 3-4 months to arrive, and too often disappearing altogether, without recourse. Unfortunate but true.
Your order should arrive within 7-14 business days for most international destinations. International shipments via DHL are generally guaranteed in 3-7 days depending on destination.
Our direct mail-order has been running smoothly for over 20 years with tens of thousands of happy and satisfied customers. Shipping issues are extremely rare, but please do take note of the following:
If your package is moving through a postal service and has not arrived within a reasonable amount of time, please contact your local postal office before contacting us. In almost all cases, the delay is due to your package being held by your post office and awaiting pick-up. Postal services will always claim they sent a notice to the recipient’s mail box. Whether they did or not is impossible to prove and pointless to argue!
Many international postal services also charge the sender (that’s us!) the same rate to return a package as to send it. When this happens, we will have spent on postage alone 100% or more of what you paid for the order. So again, PLEASE check with your local post office within 2-3 weeks of placing your order if you have not received it. THANK YOU!
We are not responsible for taxes and/or duties levied by governments outside North America. Our shipping documentation is always filled out to ensure that such charges will be minimal or non-existent. But local authorities/inspectors will randomly do what they decide to do. Again, for larger vinyl orders, DHL is your best option for shipping price, reliability of customs clearance, and guaranteed delivery within your country.
Unless otherwise noted, orders that contain preorder items will be shipped in full on the date when the last preorder item is being released. If your cart includes a mix of currently available and preorder items and you want the currently available item(s) to be shipped immediately, please place separate orders for the already available items and the preorder items.