Shipping and Preorder FAQ
Thank you for shopping with us (or considering doing so). For all webshop inquiries please email mailorder [at] [site URL].
When you create an account in our shop, your information is secure and we do not share it in any way, shape or form. Our webstore uses Shopify.
We do from time to time provide special offers to customers with store accounts, based on order history and/or location. These offers can be pretty cool and worthwhile. We do not market to our customers aggressively – you’d be getting the occasional email from us, maybe every month or so.
All orders are charged in your currency of choice, changeable in the upper right corner of the screen.
All orders are assembled by Constellation in Montréal Canada.
Orders destined for the USA are packed in Montréal and receive a United States Postal System (USPS) tracking number in Montréal as they are processed. They then travel in bulk to upstate New York and enter the USPS system. We ship via media mail. USPS does not necessarily scan as a package enters the system, but may wait until it is closer to its destination. USA orders benefit from very economical USPS Media Mail rates.
Because tracking for most international orders is NOT available through Canada Post, we ship via ASENDIA USA or UPS Air (the choice of which is at our discretion).
We do not ship by international surface mail – this service is too unreliable, with overseas packages taking as long as 3-4 months to arrive, and too often disappearing altogether, without recourse.
When you proceed to check-out, you will see exact shipping amounts.
Your order should arrive within 7-14 business days for most international destinations.
Our direct mail-order has been running smoothly for over 25 years with hundreds of thousands of satisfied customers. Shipping issues are extremely rare, but please do take note of the following:
If your package is moving through a postal service and has not arrived within a reasonable amount of time, please contact your local postal office before contacting us. In almost all cases, the delay is due to your package being held by your post office and awaiting pick-up. Postal services will always claim they sent a notice to the recipient’s mailbox. Whether they did or not is impossible to prove.
Many international postal services also charge the sender (that’s us) the same rate to return a package as to send it. When this happens, we will have spent on postage alone 100% or more of what you paid for the order. So again, please check with your local post office within 2-3 weeks of placing your order if you have not received it.
And please note that we cannot take responsibility for taxes and/or duties levied by governments outside North America. Some orders clear customs with no duties charged, while others do not - local authorities/inspectors will randomly do what they decide to do.
Finally, orders that contain "preorder" items will be shipped in full on the date when the last preorder item is being released. If your cart includes a mix of currently available and preorder items and you want the currently available item(s) to be shipped immediately, please place separate orders for the already available items and the preorder items.
As always, we are incredibly grateful for your support.